FAQs

How do I place an order?

Purchasing from RISZIA online is straightforward. When viewing an item, choose your size and required quantity, then click 'Add to Cart'. Access your Cart at any time by selecting the 'Cart' icon in the top right corner. Review your shopping cart items and proceed to checkout once satisfied.

How do I checkout?

Once items are in your Cart, click the ‘Checkout’ button. You will be prompted to sign in or enter contact details. Choose a shipping method, input any discount codes or vouchers, and complete payment. A confirmation email will be sent to your registered email address with your order!

I’ve just placed an order. Where is my confirmation email?

Kindly allow up to 2 hours for your confirmation email to reach your registered email address inbox. We suggest checking your Junk/Spam mail folder. If the confirmation email is not received within this timeframe, please contact our Customer Care team.

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?